Sr. SAP Support Analyst
Job Requisition #: Corp 11108
Date Posted: 11/15/2011
Category: Information Technology
Location: Minnetonka - MN - USA
About Us
St. Jude Medical develops medical technology and services that focus on putting more control into the hands of those who treat cardiac, neurological and chronic pain patients worldwide. The company is dedicated to advancing the practice of medicine by reducing risk wherever possible and contributing to successful outcomes for every patient. St. Jude Medical is headquartered in St. Paul, Minn. and has four major focus areas that include: cardiac rhythm management, atrial fibrillation, cardiovascular and neuromodulation.
We are an Equal Opportunity/Affirmative Action Employer. We currently have this position open at one of our Minnetonka, MN locations.
Job Overview
As part of the SAP Support team, the SAP Production Support Analyst will provide direct day-to-day functional production support in one of the following SAP modules: FI/CO, APO or CRM/SD. This includes day to day issue management and resolution activities which follow all production support processes in order to meet established service level agreements. In addition, this position will assist SAP support leadership in providing work directions to other team members in the module specific support areas. This position reports to the Production Support Lead and works directly with the business users and other team members to provide solution for SAP issues.
Essential Functions:
? Provide SAP FI/CO, APO or CRM/SD support for a global install base.
? Work with SAP production support team and serve as a resource to provide solutions on production issues.
? Direct day-to-day functional support of SAP issues.
? Provide support for Month End, Quarter End and Year End activities.
? Provide support for SOX SOP related issues. Help with development of business processes.
? Provide support for cross functional testing and integration issues with other modules.
? Hands-on configuration of SAP modules.
? May support other business areas and/or applications in addition to SAP FI/CO, APO or CRM/SD.
? Participate in change management processes for SAP module area.
Other Duties:
Help to develop knowledge management content to be leveraged by Level 1 support staff and end-users for SAP FI/CO, APO or CRM/SD area.
Provide Level 2 on-call support for non-core hours of operation.
Qualifications:
Four year degree in computer science, information systems, business or equivalent.
5+ years experience is required in one or more of the following:
o SAP FI/CO module in a support environment. Thorough knowledge of FI: A/P, A/R, G/L, F/A,CO: CCA, Assessments and Product Costing; or
o SAP SCM 4.0 in a support environment. Must be strong in DP, SNP and GATP modules; or
o SAP CRM/SD in a support environment. Experience with CRM 5.0, ECC 5.0, FI/CO, CRM/SD, GTS and BW desired
Functional experience in once of the following will be a plus:
o SD, MM, PP, CRM, FI/CO
Experience with service management tools such as Remedy or SAPs Solution Manager preferred.
Excellent interpersonal and communication skills.
Excellent root cause analysis skills.
Ability to travel, up to 5%.
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