[{"country_short": "USA", "city": "Sylmar", "description": "Device Monitoring Representative\nJob Requisition #: 12929\nDate Posted: 04/13/2012\nCategory: Technical Services\nLocation: Sylmar - CA - USA\n\n\nAbout Us\nOur teams produce game-changing ideas and life-changing results. A career at St. Jude Medical puts you on the leading edge of medical technology, working for a company driven by its entrepreneurial culture and its passion for quality. Isn't this the kind of change you would like in your life?\n\n\n\nWe are an Equal Opportunity/Affirmative Action Employer. We currently have this position open at our Cardiac Rhythm Management business unit, located in the suburbs of Los Angeles:\n\nJob Overview\nWorking under close and direct supervision on defined work assignments and/or usually following established procedures, answers technical and informational questions. Troubleshoots and resolves website problems and transmissions of patient data. Works in a call center work environment, exercising basic customer service skills in responding to remote patient monitoring inquiries from physicians, health care professionals, field staff, and patients. Responds accurately, promptly, and effectively to such inquiries and provides the basic clinical and technical interface between patients, the remote care medical community, and various Cardiac Rhythm Management Division (CRMD) departments. Proactively questions callers to identify and collect information to answer relatively complex inquiries regarding technical issues and/or complaints, as well as adverse events. Triages calls and may forward them to other CRMD personnel for further assistance when appropriate. Performs assignments of moderate complexity. Applies existing work methods to different known situations. Problems involve website navigation and troubleshooting, patient transmitter set-up, and product information for remote care products; usually refers more complex problems to supervisor or more senior level personnel. Remains abreast of remote care advancements within SJM and industry. Routinely uses the most effective, cost efficient and best practices to execute processes.\n\nRequirements/Education: High school diploma or other specialized training/equivalent related experience. Typically a minimum of four or more years of progressively more responsible experience in a customer service, product support, IT, telecommunications or related role. Complete knowledge and understanding of all aspects of the job; requires a thorough knowledge of the practices and procedures of the function, company products, polices and programs. Demonstrated organizational skills, attentiveness to detail and the ability to work under close and direct supervision on defined work assignments is required. Incumbents are required to establish/maintain good working relationships and be able to work cooperatively and productively with others. Must be adept at handling multiple assignments in a timely manner while meeting assigned multiple projects/assignments. Must also have demonstrated verbal and written communication, interpersonal, facilitation, presentation, organizational, and basic math skills. The comprehensive ability to read, write, and communicate effectively in English is also required; this requirement includes clear, understandable speech, demonstrated comprehension skills, and demonstrated competence in English spelling, grammar and punctuation. The ability to successfully pass a reading comprehension pre-employment examination is mandatory. The demonstrated ability to understand and comply with applicable U.S. Food & Drug Administration (FDA) regulations and Company operating procedures, processes, policies and rules is essential. Must be able to use discretion and handle sensitive/confidential information. Demonstrated proficiency in operating a personal computer; the ability to pass a 10 key assessment examination. Must be proficient in using various PC-based software packages including spreadsheet, word processing, database management, and specialized applications. Must be able to maintain regular and predictable attendance; the ability work overtime is also required. This position requires 24/hr., 7 day per week on-call availability.\n\nDesired Requirements: Fluently bilingual or multilingual in other languages is preferred. A healthcare, IT or telecommunications background is helpful. Experience in a technical support role to the medical device industry is preferred. Knowledge of cardiac anatomy/physiology and cardiac pacing/defibrillation systems from a clinical and technological perspective is desired.\n\n\n\n\n|E-mail this position \nSubmit Resume or C.V.", "date_new": "2012-04-13 20:07:53", "url": "http://jobs.sjm.com/xml/27883027/job", "country": "United States", "company": "St. Jude Medical", "title": "Device Monitoring Representative", "reqid": "12929", "state": "California", "state_short": "CA", "location": "Sylmar, CA", "uid": 27883027}]